Effective Date: 27/08/2023

Welcome to Gulf Laboratory & Radiology. This policy outlines the procedures and guidelines for scheduling appointments for laboratory tests and radiology procedures. By using our services, you agree to comply with the terms and conditions outlined in this policy.

1. Appointment Booking:

1.1. Appointments can be scheduled through our website, over the phone, or in person at our facility.

1.2. When scheduling an appointment, please provide accurate and complete information, including your name, contact details, and the type of test or procedure you require.

1.3. Appointments are subject to availability, and we will make reasonable efforts to accommodate your preferred date and time.

2. Confirmation and Reminders:

2.1. Once an appointment is booked, you will receive a confirmation notification via email, SMS, or phone call, based on your preferred contact method.

2.2. We may send reminders prior to your appointment to help you prepare and ensure that you do not miss your scheduled time.

3. Rescheduling and Cancellation:

3.1. If you need to reschedule or cancel your appointment, please notify us at least [insert number of hours or days] in advance. This allows us to offer the appointment slot to another patient.

3.2. You can reschedule or cancel appointments through our website, by contacting our customer service, or by using the provided cancellation link in your confirmation email or SMS.

3.3. Missed appointments or those canceled with insufficient notice may be subject to a fee. Please refer to our billing and payment policy for more details.

4. Arrival and Check-In:

4.1. Please arrive at our facility a few minutes before your scheduled appointment time to complete any necessary paperwork or check-in procedures.

4.2. Late arrivals may result in a rescheduled appointment, depending on the availability of time slots and the impact on other scheduled patients.

5. Waiting Time:

5.1. While we strive to minimize waiting times, delays may occur due to unforeseen circumstances or the nature of certain tests and procedures.

5.2. We appreciate your understanding and patience in such situations. We aim to provide the highest quality of care to each patient, which may require varying amounts of time.

6. Reporting of Test Results:

6.1. The timeframe for receiving test results varies depending on the type of test or procedure. Our staff will inform you of the expected timeframe during your appointment.

6.2. We will communicate test results through the specified channels, which may include in-person consultations, secure online portals, email, or other methods as agreed upon.

Thank you for choosing Gulf Laboratory & Radiology for your testing and imaging needs. We are committed to providing you with a seamless and efficient appointment scheduling process. If you have any questions or need assistance, please do not hesitate to contact us at admin@gulflab-xray.com.